Call Queue Management System

To seek information from industry on modern Call Queue Management solutions capable of replacing its current platform, operating with Microsoft Teams telephony, and supporting a bilingual caller experience for the Senate of Canada. This RFI is issued solely for information and planning purposes and does not constitute a solicitation or obligation on the part of the Senate of Canada. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Vendors will not be reimbursed any costs associated with developing responses and/or providing information in response to this RFI and/or any follow-up information requests. Any information submitted in response to this RFI will become the property of the Senate of Canada and will not be returned. Any/all information received in response to this RFI that is marked Proprietary will be handled accordingly. Such restrictions should be clearly indicated on each sheet containing such information. Show more description Show less description Contract duration The estimated contract period will be 0 month(s), with a proposed start date of 2026/09/11. Trade agreements No trade agreements are applicable to this solicitation process Reason for limited tendering A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below: None Partner with another business The functionality to add your company name to the list of interested businesses is temporarily unavailable. --> Are you interested in partnering with other businesses for this opportunity? Add your company to the list of businesses who are interested in partnering . This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use .