IT Support Services to a Small Urban Municipality

The Successful Proponent will be responsible for offering the IT Support Services to Team Calmar (19 staff, 5 Council members, and 2-5 seasonal staff). It is anticipated that the Services will include providing technical support, troubleshooting, expert advice, maintaining the network with its hardware and software, while maintaining continuous and timely communication throughout the various processes. The Successful Proponent shall be able to create and maintain an environment that will meet the following objective: a) Maintain a secure network and environment at all times. b) Operate within an efficient IT ticket system that enables fast problem resolution either remotely and/or on-site, pending what is required. c) Keep Team Calmar connected and competitive. d) Offers sustainable solutions that can be integrated into the Town’s operational and capital financial planning. e) Support strong communication between Team Calmar and the Proponent. The full scope of work is defined within Section 1 Scope of Services which is contained in Part II Project Requirements of the RFP.